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From: martino.marelli@inaf.it
Subject: Error retrieving metadata from server. If the problem persists,
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2 replies: 1 2
1 followups: 1

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Notification:


Date: Thu, 4 Jul 2019 11:29:07 +0200
From: martino.marelli@inaf.it
To: xmmhelp@sciops.esa.int
Subject: Error retrieving metadata from server. If the problem persists,
Full_Name: Martino Marelli
Submission from: (NULL) (193.147.152.102)


Dear XMM helpdesk,
I am experiencing a problem in XSA search.
I obtain the error "Error retrieving metadata from server. If the problem
persists, contact helpdesk.
Can I do something to fix it?
I am currently searching some type of observations (with PN in some submodes and
filters) during a specific year.

Martino Marelli


Reply 1

Resend
From: Simone Migliari <xmmhelp@sciops.esa.int>
To: martino.marelli@inaf.it
Subject: Re: Error retrieving metadata from server. If the problem persists, (PR#85432)
Date: Thu Jul  4 14:40:35 2019
Dear Martino Marelli, 

Thank you very much for raising this ticket.  Indeed, there is an issue with the
archive. We are 
investigating and will let you know when it's solved. 

Kind regards
Simone

> Full_Name: Martino Marelli
> Submission from: (NULL) (193.147.152.102)
> 
> 
> Dear XMM helpdesk,
> I am experiencing a problem in XSA search.
> I obtain the error "Error retrieving metadata from server. If the problem
> persists, contact helpdesk.
> Can I do something to fix it?
> I am currently searching some type of observations (with PN in some
submodes
and
> filters) during a specific year.
> 
> Martino Marelli
> 
> 


Reply 2

Resend
From: Nora Loiseau <xmmhelp@sciops.esa.int>
To: martino.marelli@inaf.it
Subject: Re: Error retrieving metadata from server. If the problem persists, (PR#85432)
Date: Thu Jul  4 17:41:27 2019
Dear Martino,

Please try now, and inform us if you notice more issues.

Best regards,

Nora
----
Dr. Nora Loiseau
XMM-Newton User Support Group


Followup 1

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From: "Marelli, Martino" <martino.marelli@inaf.it>
Date: Thu, 4 Jul 2019 19:47:07 +0200
Subject: Re: Error retrieving metadata from server. If the problem persists, (PR#85432)
To: Nora Loiseau <xmmhelp@sciops.esa.int>
--000000000000aa7783058cde914b
Content-Type: text/plain; charset="UTF-8"

Dear Nora,
Thank you very much for the help!

Martino Marelli

Il giorno gio 4 lug 2019 alle ore 17:41 Nora Loiseau
<xmmhelp@sciops.esa.int>
ha scritto:

> Dear Martino,
>
> Please try now, and inform us if you notice more issues.
>
> Best regards,
>
> Nora
> ----
> Dr. Nora Loiseau
> XMM-Newton User Support Group
>
> This message is intended only for the recipient(s) named above. It may
> contain proprietary information and/or
> protected content. Any unauthorised disclosure, use, retention or
> dissemination is prohibited. If you have received
> this e-mail in error, please notify the sender immediately. ESA applies
> appropriate organisational measures to protect
> personal data, in case of data privacy queries, please contact the ESA
> Data Protection Officer (dpo@esa.int).
>
>
>

--000000000000aa7783058cde914b
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr"><div>Dear Nora,</div>Thank you very much for
the help!<div=
><br></div><div>Martino
Marelli</div></div><br><div class=3D"gmail_quote"><=
div dir=3D"ltr" class=3D"gmail_attr">Il giorno gio 4 lug 2019 alle ore 17:4=
1 Nora Loiseau &lt;<a
href=3D"mailto:xmmhelp@sciops.esa.int">xmmhelp@sciops=
.esa.int</a>&gt; ha scritto:<br></div><blockquote
class=3D"gmail_quote" sty=
le=3D"margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);paddi=
ng-left:1ex">Dear Martino,<br>
<br>
Please try now, and inform us if you notice more issues.<br>
<br>
Best regards,<br>
<br>
Nora<br>
----<br>
Dr. Nora Loiseau<br>
XMM-Newton User Support Group<br>
<br>
This message is intended only for the recipient(s) named above. It may cont=
ain proprietary information and/or<br>
protected content. Any unauthorised disclosure, use, retention or dissemina=
tion is prohibited. If you have received<br>
this e-mail in error, please notify the sender immediately. ESA applies app=
ropriate organisational measures to protect<br>
personal data, in case of data privacy queries, please contact the ESA Data=
 Protection Officer (<a href=3D"mailto:dpo@esa.int"
target=3D"_blank">dpo@e=
sa.int</a>).<br>
<br>
<br>
</blockquote></div>

--000000000000aa7783058cde914b--


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