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From: nicola.caon@iac.es
Subject: JS9 helper failure when using https
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Date: Tue, 28 May 2019 12:46:33 +0200
From: nicola.caon@iac.es
To: xmmhelp@sciops.esa.int
Subject: JS9 helper failure when using https
Full_Name: Nicola Caon
Submission from: (NULL) (193.147.152.102)


Hi,

if I access the archive search page with the following direction:
https://nxsa.esac.esa.int/nxsa-web/#search,
search for an object (for instance Abell 1656), click on a miniature in the EPIC
column, and then in the "Postcard Preview" click on "Interactive Analysis", I
receive the following error message: "JS9 ERROR: no JS9 helper available".

However, if I use http://nxsa.esac.esa.int/nxsa-web/#search (so http instead of
https), the JS9 interface works fine.

I'm not sure whether the problem is in the archive web server or in the
configuration of the browser I'm using (Firefox v66, however I find exactly the
same behavior with recent versions of Google Chrome), but perhaps some warning
or message about this issue would be useful.

Thanks!


Reply 1

Resend
From: Nora Loiseau <xmmhelp@sciops.esa.int>
To: nicola.caon@iac.es
Subject: Re: JS9 helper failure when using https (PR#85293)
Date: Tue May 28 16:09:12 2019
Dear Nicola,

The problem is that JS9 needs to communicate with the RISA server 
(both are local) and this cannot be done if using https. We are asking 
the software people to automatically redirect
https://nxsa.esac.esa.int/nxsa-web/ 
to  http://nxsa.esac.esa.int/nxsa-web/ but in any case for the next 
release we asked for a more useful error message.

Many thanks for your comments,

Best regards,

Nora

> 
> if I access the archive search page with the following direction:
> https://nxsa.esac.esa.int/nxsa-web/#search,
> search for an object (for instance Abell 1656), click on a miniature in the
EPIC
> column, and then in the "Postcard Preview" click on "Interactive Analysis",
I
> receive the following error message: "JS9 ERROR: no JS9 helper available".
> 
> However, if I use http://nxsa.esac.esa.int/nxsa-web/#search (so http
instead
of
> https), the JS9 interface works fine.
> 
> I'm not sure whether the problem is in the archive web server or in the
> configuration of the browser I'm using (Firefox v66, however I find exactly
the
> same behavior with recent versions of Google Chrome), but perhaps some
warning
> or message about this issue would be useful.
> 
> Thanks!
> 
> ----
Dr. Nora Loiseau
XMM-Newton User Support Group

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