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From: Adriana Mancini Pires <apires@aip.de>
Subject: can't self register at XSA :(
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2 replies: 1 2
2 followups: 1 2

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Notification:


Date: Fri, 12 Apr 2019 14:46:39 +0800
From: Adriana Mancini Pires <apires@aip.de>
To: xmmhelp@sciops.esa.int
Subject: can't self register at XSA :(
--=_4b6a60833997fe5e91f801e2d6bc8c17
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

=20

Dear XMM-Newton Helpdesk,=20

I cannot register at XSA since the change to the new login authentication
system, due to the "robot tickbox"... I get the error:=20

"Please confirm you are not a robot by clicking on the corresponding tick=
box
before performing your search."=20

However there are no such tick boxes anywhere..!=20

I tried different browsers to no avail. Please help!=20

Kind regards,=20

Adriana=20

--=20
Dr. Adriana Mancini Pires
X-ray Astronomy
Telefon: +49 331 7499-286
e-mail: apires@aip.de
http://www.aip.de

-------------------------------------------------------------------------=
----------------------
Leibniz-Institut f=C3=BCr Astrophysik Potsdam (AIP)
An der Sternwarte 16, 14482 Potsdam

Vorstand: Prof. Dr. Matthias Steinmetz, Matthias Winker=20
Stiftung b=C3=BCrgerlichen Rechts=20
Stiftungsverzeichnis Brandenburg: 26 742-00/7026=20
-------------------------------------------------------------------------=
----------------------
--=_4b6a60833997fe5e91f801e2d6bc8c17
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset=UTF-8

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN">
<html><body style=3D'font-size: 10pt; font-family:
Arial,Helvetica,sans-ser=
if'>
<p>Dear XMM-Newton Helpdesk,</p>
<p>I cannot register at XSA since the change to the new login
authenticatio=
n system, due to the "robot tickbox"... I get the error:</p>
<div class=3D"v-slot v-slot-errorMessage">
<div class=3D"v-horizontallayout v-layout v-horizontal v-widget errorMessag=
e v-horizontallayout-errorMessage">
<div class=3D"v-slot v-slot-finalMessage">
<div class=3D"v-label v-widget finalMessage v-label-finalMessage v-label-un=
def-w">"Please confirm you are not a robot by clicking on the corresponding=
 tickbox before performing your search."</div>
</div>
</div>
</div>
<p>However there are no such tick boxes anywhere..!</p>
<p>I tried different browsers to no avail. Please help!</p>
<p>Kind regards,</p>
<p>Adriana</p>
<div>
<pre><span style=3D"font-family: arial,helvetica,sans-serif; font-size:
sma=
ll;">--=20
Dr. Adriana Mancini Pires
X-ray Astronomy
Telefon: +49 331 7499-286
e-mail: apires@aip.de
http://www.aip.de

</span></pre>
<div>
<div><span style=3D"font-size: small; orphans: 2; widows: 2;
font-family: a=
rial,helvetica,sans-serif;">-----------------------------------------------=
------------------------------------------------</span><br
style=3D"font-si=
ze: 14px; orphans: 2; widows: 2;" /><span style=3D"font-size: small;
orphan=
s: 2; widows: 2; font-family: arial,helvetica,sans-serif;">Leibniz-Institut=
 f&uuml;r Astrophysik Potsdam (AIP)</span><br style=3D"font-size:
14px; orp=
hans: 2; widows: 2;" /><span style=3D"font-size: small; orphans: 2;
widows:=
 2; font-family: arial,helvetica,sans-serif;">An der Sternwarte 16, 14482 P=
otsdam</span><br style=3D"font-size: 14px; orphans: 2; widows: 2;"
/><br st=
yle=3D"font-size: 14px; orphans: 2; widows: 2;" /><span
style=3D"font-size:=
 small; orphans: 2; widows: 2; font-family: arial,helvetica,sans-serif;">Vo=
rstand: Prof. Dr. Matthias Steinmetz, Matthias Winker</span></div>
<div><span style=3D"font-size: small; orphans: 2; widows: 2;
font-family: a=
rial,helvetica,sans-serif;">Stiftung b&uuml;rgerlichen
Rechts&nbsp;</span><=
/div>
<div><span style=3D"font-size: small; orphans: 2; widows: 2;
font-family: a=
rial,helvetica,sans-serif;">Stiftungsverzeichnis Brandenburg: 26 742-00/702=
6</span></div>
<div><span style=3D"font-size: small; orphans: 2; widows: 2;
font-family: a=
rial,helvetica,sans-serif;">-----------------------------------------------=
------------------------------------------------</span></div>
</div>
</div>
</body></html>

--=_4b6a60833997fe5e91f801e2d6bc8c17--


Reply 1

Resend
From: Nora Loiseau <xmmhelp@sciops.esa.int>
To: apires@aip.de
Subject: Re: can't self register at XSA :( (PR#84870)
Date: Fri Apr 12 14:11:41 2019
Dear Adriana,

We are consulting the Cosmos developers about this issue. 
Can be that you have some kind of blocking defined in your browsers?
Otherwise could you send us a screen-shot of the self-registration 
page that you see?

We are sorry for the inconvenience,

Best regards,

Nora
 
> I cannot register at XSA since the change to the new login authentication
> system, due to the "robot tickbox"... I get the error:
> 
> "Please confirm you are not a robot by clicking on the corresponding tick=
> box before performing your search."
> 
> However there are no such tick boxes anywhere..!
> 
> I tried different browsers to no avail. Please help!
> 
> Kind regards,
> 
> Adriana
> 
----
Dr. Nora Loiseau
XMM-Newton User Support Group


Followup 1

Compose reply
Download message
Date: Sat, 13 Apr 2019 11:11:23 +0800
From: Adriana Mancini Pires <apires@aip.de>
To: Nora Loiseau <xmmhelp@sciops.esa.int>
Subject: Re: can't self register at XSA :( (PR#84870)
--=_96b22ed453239b918c9fa29e01254894
Content-Type: multipart/alternative;
 boundary="=_c3c01e1a5cc7564be43170fec4260728"

--=_c3c01e1a5cc7564be43170fec4260728
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

=20

Dear Nora,=20

Thank you for your reply. I attached a few print screens with both Chrome=
 and
Firefox browsers. I have an ad block in Chrome, but the problem persist a=
lso
when I disable it.=20

I happen to be in China at the moment.. could this be an issue? I've been
experiencing weird things trying to connect to different European sites.=20

Best regards,=20

Adriana=20

On 12.04.2019 22:11, Nora Loiseau wrote:=20

> Dear Adriana,
>=20
> We are consulting the Cosmos developers about this issue.=20
> Can be that you have some kind of blocking defined in your browsers?
> Otherwise could you send us a screen-shot of the self-registration=20
> page that you see?
>=20
> We are sorry for the inconvenience,
>=20
> Best regards,
>=20
> Nora
>=20
>> I cannot register at XSA since the change to the new login authenticat=
ion system, due to the "robot tickbox"... I get the error: "Please confir=
m you are not a robot by clicking on the corresponding tick=3D box before=
 performing your search." However there are no such tick boxes anywhere..=
! I tried different browsers to no avail. Please help! Kind regards, Adri=
ana
>=20
> ----
> Dr. Nora Loiseau
> XMM-Newton User Support Group
>=20
> This message is intended only for the recipient(s) named above. It may =
contain proprietary information and/or
> protected content. Any unauthorised disclosure, use, retention or disse=
mination is prohibited. If you have received
> this e-mail in error, please notify the sender immediately. ESA applies=
 appropriate organisational measures to protect
> personal data, in case of data privacy queries, please contact the ESA =
Data Protection Officer (dpo@esa.int).

--=20
Dr. Adriana Mancini Pires
X-ray Astronomy
Telefon: +49 331 7499-286
e-mail: apires@aip.de
http://www.aip.de

-------------------------------------------------------------------------=
----------------------
Leibniz-Institut f=C3=BCr Astrophysik Potsdam (AIP)
An der Sternwarte 16, 14482 Potsdam

Vorstand: Prof. Dr. Matthias Steinmetz, Matthias Winker=20
Stiftung b=C3=BCrgerlichen Rechts=20
Stiftungsverzeichnis Brandenburg: 26 742-00/7026=20
-------------------------------------------------------------------------=
----------------------
--=_c3c01e1a5cc7564be43170fec4260728
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset=UTF-8

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN">
<html><body style=3D'font-size: 10pt; font-family:
Arial,Helvetica,sans-ser=
if'>
<p>Dear Nora,</p>
<p>Thank you for your reply. I attached a few print screens with both
Chrom=
e and Firefox browsers. I have an ad block in Chrome, but the problem persi=
st also when I disable it.</p>
<p>I happen to be in China at the moment.. could this be an issue? I've
bee=
n experiencing weird things trying to connect to different European sites=
=2E</p>
<p>Best regards,</p>
<p>Adriana</p>
<p>On 12.04.2019 22:11, Nora Loiseau wrote:</p>
<blockquote type=3D"cite" style=3D"padding-left:5px; border-left:#1010ff 2p=
x solid; margin-left:5px"><!-- html ignored --><!-- head ignored
--><!-- me=
ta ignored -->
<pre>Dear Adriana,

We are consulting the Cosmos developers about this issue.=20
Can be that you have some kind of blocking defined in your browsers?
Otherwise could you send us a screen-shot of the self-registration=20
page that you see?

We are sorry for the inconvenience,

Best regards,

Nora</pre>
<blockquote type=3D"cite" style=3D"padding-left:5px; border-left:#1010ff 2p=
x solid; margin-left:5px">I cannot register at XSA since the change to the =
new login authentication system, due to the "robot tickbox"... I get the er=
ror: "Please confirm you are not a robot by clicking on the corresponding t=
ick=3D box before performing your search." However there are no such tick b=
oxes anywhere..! I tried different browsers to no avail. Please help! Kind =
regards, Adriana</blockquote>
<pre>----
Dr. Nora Loiseau
XMM-Newton User Support Group

This message is intended only for the recipient(s) named above. It may cont=
ain proprietary information and/or
protected content. Any unauthorised disclosure, use, retention or dissemina=
tion is prohibited. If you have received
this e-mail in error, please notify the sender immediately. ESA applies app=
ropriate organisational measures to protect
personal data, in case of data privacy queries, please contact the ESA Data=
 Protection Officer (<a
href=3D"mailto:dpo@esa.int">dpo@esa.int</a>).


</pre>
</blockquote>
<p>&nbsp;</p>
<d

Message of length 1110736 truncated


Reply 2

Resend
From: Nora Loiseau <xmmhelp@sciops.esa.int>
To: apires@aip.de
Subject: Re: can't self register at XSA :( (PR#84870)
Date: Mon Apr 15 11:49:23 2019
Dear Adriana,

This is very strange!, Just over the "Search" button is the "I am not a robot"
button.
Can you ask some colleagues over there if they experience the same?

In the meantime if you want I can register you, and you change the password 
when you are back home.

Best regards,

Nora


> 
> Thank you for your reply. I attached a few print screens with both Chrome=
>  and
> Firefox browsers. I have an ad block in Chrome, but the problem persist a=
> lso
> when I disable it.=20
> 
> I happen to be in China at the moment.. could this be an issue? I've been
> experiencing weird things trying to connect to different European
sites.=20
----
Dr. Nora Loiseau
XMM-Newton User Support Group


Followup 2

Compose reply
Download message
Date: Tue, 16 Apr 2019 15:21:08 +0800
From: Adriana Mancini Pires <apires@aip.de>
To: Nora Loiseau <xmmhelp@sciops.esa.int>
Subject: Re: can't self register at XSA :( (PR#84870)
--=_6e0f1fbe24472a2865c5bf38279d5e09
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

=20

Dear Nora,=20

Thank you for your reply. Indeed it seems the problem is that some elemen=
ts of
the webpage are getting blocked here. I could register with the help of a=
 VPN.=20

Best wishes,=20

Adriana=20

On 15.04.2019 19:49, Nora Loiseau wrote:=20

> Dear Adriana,
>=20
> This is very strange!, Just over the "Search" button is the "I am not a=
 robot"
> button.
> Can you ask some colleagues over there if they experience the same?
>=20
> In the meantime if you want I can register you, and you change the pass=
word=20
> when you are back home.
>=20
> Best regards,
>=20
> Nora
>=20
>> Thank you for your reply. I attached a few print screens with both Chr=
ome=3D and Firefox browsers. I have an ad block in Chrome, but the proble=
m persist a=3D lso when I disable it.=3D20 I happen to be in China at the=
 moment.. could this be an issue? I've been experiencing weird things try=
ing to connect to different European sites.=3D20
>=20
> ----
> Dr. Nora Loiseau
> XMM-Newton User Support Group
>=20
> This message is intended only for the recipient(s) named above. It may =
contain proprietary information and/or
> protected content. Any unauthorised disclosure, use, retention or disse=
mination is prohibited. If you have received
> this e-mail in error, please notify the sender immediately. ESA applies=
 appropriate organisational measures to protect
> personal data, in case of data privacy queries, please contact the ESA =
Data Protection Officer (dpo@esa.int).

--=20
Dr. Adriana Mancini Pires
X-ray Astronomy
Telefon: +49 331 7499-286
e-mail: apires@aip.de
http://www.aip.de

-------------------------------------------------------------------------=
----------------------
Leibniz-Institut f=C3=BCr Astrophysik Potsdam (AIP)
An der Sternwarte 16, 14482 Potsdam

Vorstand: Prof. Dr. Matthias Steinmetz, Matthias Winker=20
Stiftung b=C3=BCrgerlichen Rechts=20
Stiftungsverzeichnis Brandenburg: 26 742-00/7026=20
-------------------------------------------------------------------------=
----------------------
--=_6e0f1fbe24472a2865c5bf38279d5e09
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html; charset=UTF-8

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN">
<html><body style=3D'font-size: 10pt; font-family:
Arial,Helvetica,sans-ser=
if'>
<p>Dear Nora,</p>
<p>Thank you for your reply. Indeed it seems the problem is that some
eleme=
nts of the webpage are getting blocked here. I could register with the help=
 of a VPN.</p>
<p>Best wishes,</p>
<p>Adriana</p>
<p>On 15.04.2019 19:49, Nora Loiseau wrote:</p>
<blockquote type=3D"cite" style=3D"padding-left:5px; border-left:#1010ff 2p=
x solid; margin-left:5px"><!-- html ignored --><!-- head ignored
--><!-- me=
ta ignored -->
<pre>Dear Adriana,

This is very strange!, Just over the "Search" button is the "I am not a rob=
ot"
button.
Can you ask some colleagues over there if they experience the same?

In the meantime if you want I can register you, and you change the password=
=20
when you are back home.

Best regards,

Nora</pre>
<blockquote type=3D"cite" style=3D"padding-left:5px; border-left:#1010ff 2p=
x solid; margin-left:5px">Thank you for your reply. I attached a few print =
screens with both Chrome=3D and Firefox browsers. I have an ad block in Chr=
ome, but the problem persist a=3D lso when I disable it.=3D20 I happen to b=
e in China at the moment.. could this be an issue? I've been experiencing w=
eird things trying to connect to different European sites.=3D20</blockquote=
>
<pre>----
Dr. Nora Loiseau
XMM-Newton User Support Group

This message is intended only for the recipient(s) named above. It may cont=
ain proprietary information and/or
protected content. Any unauthorised disclosure, use, retention or dissemina=
tion is prohibited. If you have received
this e-mail in error, please notify the sender immediately. ESA applies app=
ropriate organisational measures to protect
personal data, in case of data privacy queries, please contact the ESA Data=
 Protection Officer (<a
href=3D"mailto:dpo@esa.int">dpo@esa.int</a>).


</pre>
</blockquote>
<p>&nbsp;</p>
<div>
<pre><span style=3D"font-family: arial,helvetica,sans-serif; font-size:
sma=
ll;">--=20
Dr. Adriana Mancini Pires
X-ray Astronomy
Telefon: +49 331 7499-286
e-mail: apires@aip.de
http://www.aip.de

</span></pre>
<div>
<div><span style=3D"font-size: small; orphans: 2; widows: 2;
font-family: a=
rial,helvetica,sans-serif;">-----------------------------------------------=
------------------------------------------------</span><br
style=3D"font-si=
ze: 14px; orphans

Message of length 6452 truncated

Up to top level
AO15   AO16   AO17   AO18   AO19   Backgrounds   Calibration   Conference   Data   Docs   EPICMOS   EPICpn   Feedback   Gallery   Misc   OM   Pending   PhD_Theses   Publications   RGS   RadMonitor   SAS_Hardware   SAS_WS   SASv16.0   SASv16.0_Installation   SASv16.1   SASv16.1_Installation   SASv17.0   SASv17.0_Installation   SASv18.0   SASv18.0_Installation   SciSim   Simulators_other   Suggestions   Trash   Visibility   XMM-bouncing   XMM-news   XRPS   XSA   esas   incoming  

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