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From: sara.motta@physics.ox.ac.uk
Subject: Cannot download DDT data on Sco X-1 due to change to COSMOS credentials
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Date: Wed, 27 Mar 2019 14:11:40 +0100
From: sara.motta@physics.ox.ac.uk
To: xmmhelp@sciops.esa.int
Subject: Cannot download DDT data on Sco X-1 due to change to COSMOS credentials
Full_Name: Sara Elisa Motta
Submission from: (NULL) (193.147.152.102)


To whom it may concern,

in late February 2019 I requested a ToO observation of Sco X-1 through a DDT
request. Such request was accepted and the target was observed in Observation
0831790901 (P.I. Schartel).

This morning Norbert kindly let me know that the data PPS data are now
available, however, since on March 14th the log-in system changed, I had to
register to cosmos, creating a new account that is not allowed to download the
above observation through the XMM SA, as it results proprietary. 

Could you please help?

Regards,
Sara


Reply 1

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From: Jacobo Ebrero <xmmhelp@sciops.esa.int>
To: sara.motta@physics.ox.ac.uk
Subject: Re: Cannot download DDT data on Sco X-1 due to change to COSMOS credentials (PR#84809)
Date: Wed Mar 27 14:25:40 2019
Dear Sara,

We have forwarded your issue to the Archive Scientist. She will fix it as soon
as possible.

Apologies for the inconveniences.

Regards,
Jacobo
----------------------
Dr. Jacobo Ebrero
XMM-Newton SOC
Community Support and Scientific Planning Team


Reply 2

Resend
From: Nora Loiseau <xmmhelp@sciops.esa.int>
To: sara.motta@physics.ox.ac.uk
Subject: Re: Cannot download DDT data on Sco X-1 due to change to COSMOS credentials (PR#84809)
Date: Wed Mar 27 14:51:46 2019
Dear Sara,

It should be possible now to download the data with your cosmos account 
smotta01.

We are sorry for the inconvenience,

Best regards,

Nora



> To whom it may concern,
> 
> in late February 2019 I requested a ToO observation of Sco X-1 through a
DDT
> request. Such request was accepted and the target was observed in
Observation
> 0831790901 (P.I. Schartel).
> 
> This morning Norbert kindly let me know that the data PPS data are now
> available, however, since on March 14th the log-in system changed, I had
to
> register to cosmos, creating a new account that is not allowed to download
the
> above observation through the XMM SA, as it results proprietary. 
> 
> Could you please help?
> 
> Regards,
> Sara
> 
> ----
Dr. Nora Loiseau
XMM-Newton User Support Group

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