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From: jjung11@alaska.edu
Subject: XMM data archive unaccessible
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Date: Mon, 26 Nov 2018 03:22:03 +0100
From: jjung11@alaska.edu
To: xmmhelp@sciops.esa.int
Subject: XMM data archive unaccessible
Full_Name: Jaewoong Jung
Submission from: (NULL) (193.147.152.102)


Dear XMM helpdesk team,

I cannot access to XMM-Newton science archive
(http://nxsa.esac.esa.int/nxsa-web/)
It keeps to say loading.
Is there any problem with the database connection currently?

Regards,
Jaewoong


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From: Jaewoong Jung <jjung11@alaska.edu>
Date: Sun, 25 Nov 2018 21:09:02 -0900
Subject: Re: XMM data archive unaccessible (PR#84331)
To: Simone Migliari <xmmhelp@sciops.esa.int>
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Content-Type: text/plain; charset="UTF-8"

Dear XMM helpdesk team,

Never mind. It began to work again.

Regards,
Jaewoong

On Sun, Nov 25, 2018 at 5:23 PM <xmmhelp@sciops.esa.int> wrote:

> European  Space  Agency    -    XMM-Newton  Science  Operations  Centre
> -----------------------------------------------------------------------
>
> Dear colleague,
>
> Thank you for submitting your request. We shall deal with it as quickly
> as possible.
>
> Please  note that both your incoming mail and  the answer to it will be
> visible via  the  XMM-Newton Helpdesk  web interface, unless you marked
> your request as PRIVATE.
>
> You can enquire about its status by following this URL:
>
>
> http://xmm.esac.esa.int/xmmhelp?findid=84331
>
> Please note that  your feedback is extremely  useful  for us to improve
> the service  provided to the  Scientific  Community. When  you consider
> that  your  problem  or  question  has  been answered, please visit the
> following web address and send us your comments:
>
>
>
> https://xmm-tools.cosmos.esa.int/external/xmm_user_support/user_feedback/ufeedback.php?service=helpdesk&name_ref=84331
>
>
> Thank you very much for your attention and time.
>
>
> This message is intended only for the recipient(s) named above. It may
> contain proprietary information and/or
> protected content. Any unauthorised disclosure, use, retention or
> dissemination is prohibited. If you have received
> this e-mail in error, please notify the sender immediately. ESA applies
> appropriate organisational measures to protect
> personal data, in case of data privacy queries, please contact the ESA
> Data Protection Officer (dpo@esa.int).
>
>
>

--000000000000243f3a057b8b2c4d
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr"><div>Dear XMM helpdesk
team,</div><div><br></div>Never min=
d. It began to work again.<div><br></div><div>Regards,</div><div>Jaewoong</=
div></div><br><div class=3D"gmail_quote"><div
dir=3D"ltr">On Sun, Nov 25, 2=
018 at 5:23 PM &lt;<a
href=3D"mailto:xmmhelp@sciops.esa.int">xmmhelp@sciops=
.esa.int</a>&gt; wrote:<br></div><blockquote
class=3D"gmail_quote" style=3D=
"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">European=C2=
=A0 Space=C2=A0 Agency=C2=A0 =C2=A0 -=C2=A0 =C2=A0 XMM-Newton=C2=A0 Science=
=C2=A0 Operations=C2=A0 Centre<br>
----------------------------------------------------------------------- <br=
>
<br>
Dear colleague,<br>
<br>
Thank you for submitting your request. We shall deal with it as
quickly<br>
as possible. <br>
<br>
Please=C2=A0 note that both your incoming mail and=C2=A0 the answer to it w=
ill be <br>
visible via=C2=A0 the=C2=A0 XMM-Newton Helpdesk=C2=A0 web interface, unless=
 you marked <br>
your request as PRIVATE.<br>
<br>
You can enquire about its status by following this URL:<br>
<br>
<br>
<a href=3D"http://xmm.esac.esa.int/xmmhelp?findid=3D84331" rel=3D"noreferre=
r" target=3D"_blank">http://xmm.esac.esa.int/xmmhelp?findid=3D84331</a>=C2=
=A0 <br>
<br>
Please note that=C2=A0 your feedback is extremely=C2=A0 useful=C2=A0 for us=
 to improve<br>
the service=C2=A0 provided to the=C2=A0 Scientific=C2=A0 Community. When=C2=
=A0 you consider <br>
that=C2=A0 your=C2=A0 problem=C2=A0 or=C2=A0 question=C2=A0 has=C2=A0 been =
answered, please visit the <br>
following web address and send us your comments:<br>
<br>
<br>
<a href=3D"https://xmm-tools.cosmos.esa.int/external/xmm_user_support/user_=
feedback/ufeedback.php?service=3Dhelpdesk&amp;name_ref=3D84331" rel=3D"nore=
ferrer" target=3D"_blank">https://xmm-tools.cosmos.esa.int/external/xmm_use=
r_support/user_feedback/ufeedback.php?service=3Dhelpdesk&amp;name_ref=3D843=
31</a>=C2=A0 <br>
<br>
Thank you very much for your attention and time. <br>
<br>
<br>
This message is intended only for the recipient(s) named above. It may cont=
ain proprietary information and/or<br>
protected content. Any unauthorised disclosure, use, retention or dissemina=
tion is prohibited. If you have received<br>
this e-mail in error, please notify the sender immediately. ESA applies app=
ropriate organisational measures to protect<br>
personal data, in case of data privacy queries, please contact the ESA Data=
 Protection Officer (<a href=3D"mailto:dpo@esa.int"
target=3D"_blank">dpo@e=
sa.int</a>).<br>
<br>
<br>
</blockquote></div>

--000000000000243f3a057b8b2c4d--


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