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From: Nicolas Grosso <nicolas.grosso@astro.unistra.fr>
Subject: Re: XSA notification: XMM-Newton PPS data available (Observation
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Subject: Re: XSA notification: XMM-Newton PPS data available (Observation
To: Nora Loiseau <xmmhelp@sciops.esa.int>
From: Nicolas Grosso <nicolas.grosso@astro.unistra.fr>
Cc: Nicolas Grosso <nicolas.grosso@astro.unistra.fr>
Date: Wed, 17 May 2017 18:21:11 +0200
Dear Nora,
> The XSA developers are investigating this problem. Could you inform us
which is
> the error you get? Are you able to see the PPS in the XSA web?. If not
please
> restart your browser and try again, so they can check the logs and
investigate
> the error.

I got the following message:
> HTTP Status 401 - Data protected by proprietary rights. Please check your
credentials
> We are sorry for the inconvenience,
I (again) restart my browser
and now I have access to the dataset !

Thank you for the help.

Best regards,

Nicolas


Reply 1

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From: Nora Loiseau <xmmhelp@sciops.esa.int>
To: nicolas.grosso@astro.unistra.fr
Subject: Re: XSA notification: XMM-Newton PPS data available (Observation (PR#81618)
Date: Wed May 17 17:20:16 2017
Dear Nicolas,

I am glad that you managed to get your PPS!

Best regards,

Nora

>> The XSA developers are investigating this problem. Could you inform us
which
> is
>> the error you get? Are you able to see the PPS in the XSA web?. If not
please
>> restart your browser and try again, so they can check the logs and
investigate
>> the error.
> 
> I got the following message:
>> HTTP Status 401 - Data protected by proprietary rights. Please check
your
> credentials
>> We are sorry for the inconvenience,
> I (again) restart my browser
> and now I have access to the dataset !
> 
> Thank you for the help.
> 
> Best regards,
> 
> Nicolas
> 
> ----
Dr. Nora Loiseau
XMM-Newton User Support Group

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