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From: Nicolas Grosso <nicolas.grosso@astro.unistra.fr>
Subject: Re: XSA notification: XMM-Newton PPS data available (Observation
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Subject: Re: XSA notification: XMM-Newton PPS data available (Observation
To: XMM-Newton SOC <xmmhelp@xmm.esac.esa.int>
From: Nicolas Grosso <nicolas.grosso@astro.unistra.fr>
Cc: Nicolas Grosso <nicolas.grosso@astro.unistra.fr>
Date: Wed, 17 May 2017 12:07:31 +0200
Dear XMM-Newton SOC,

I was able to download the ODF of my observation 0742150101
a few weeks ago from my XSA account (ngrosso),
but now I do not have access to the pipeline products.

Could you please give me access to it ?

Thanks in advance.

Nicolas Grosso

Le 16/05/2017 09:44, XMM-Newton SOC a .crit :
> Dear Dr. Nicolas Grosso,
>
> XMM-Newton Pipeline Products as derived from the Observation Data
> Files (ODF) by the Survey Science Centre for one of your observations
> are now available.
>
> XMM-Newton Observation Id : 0742150101
>
> XMM-Newton pipeline processing info:
>
> Target name               : V2492 Cyg
> Observer                  : Dr. Nicolas Grosso
> Observation date          : 2017-04-18 03:27:07
> Observation duration (sec): 39000
> Processing date           : 2017-04-25 12:07:55
>
> Details on your observation can be found at:
>
>      http://xmm2.esac.esa.int/obs-public/obs_view.tcl?search_instrument=0&action=Get+Selection&search_obs_id=0742150101
>
> You can download the PPS through the XMM-Newton Science Archive
> (XSA) user interface, available at:
>
> 	http://nxsa.esac.esa.int
>
> Please, use the username and password of your already existing PI
> dedicated XSA account (Username: ngrosso) to download them.
>
> The proprietary right period can also be checked in the XSA,
> where it is entered shortly after the ingestion of the PPS products.
>
> For general XMM-Newton information or details on the structure of
> the data, please refer to the XMM-Newton Web Site, at:
>
> 	http://www.cosmos.esa.int/web/xmm-newton/home
>
> Should you have any questions or doubts, do not hesitate to
> contact the XMM-Newton HelpDesk at:
>
> 	http://www.cosmos.esa.int/web/xmm-newton/xmm-newton-helpdesk
>
> Regards,
>
> XMM-Newton Science Operations Centre
>
> This message and any attachments are intended for the use of the addressee
or addressees only.
> The unauthorised disclosure, use, dissemination or copying (either in whole
or in part) of its
> content is not permitted.
> If you received this message in error, please notify the sender and delete
it from your system.
> Emails can be altered and their integrity cannot be guaranteed by the
sender.
>
> Please consider the environment before printing this email.


Reply 1

Resend
From: Nora Loiseau <xmmhelp@sciops.esa.int>
To: nicolas.grosso@astro.unistra.fr
Subject: Re: XSA notification: XMM-Newton PPS data available (Observation (PR#81614)
Date: Wed May 17 16:03:55 2017
Dear Dr. Grosso,

The XSA developers are investigating this problem. Could you inform us which is
the error you get? Are you able to see the PPS in the XSA web?. If not please
restart your browser and try again, so they can check the logs and investigate
the error.

We are sorry for the inconvenience,

Best regards,

Nora

> 
> I was able to download the ODF of my observation 0742150101
> a few weeks ago from my XSA account (ngrosso),
> but now I do not have access to the pipeline products.
> 
> Could you please give me access to it ?
> 
> Thanks in advance.
> 
> Nicolas Grosso
> 
> Le 16/05/2017 09:44, XMM-Newton SOC a .crit :
>> Dear Dr. Nicolas Grosso,
>>
>> XMM-Newton Pipeline Products as derived from the Observation Data
>> Files (ODF) by the Survey Science Centre for one of your observations
>> are now available.
>>
>> XMM-Newton Observation Id : 0742150101
>>
>> XMM-Newton pipeline processing info:
>>
>> Target name               : V2492 Cyg
>> Observer                  : Dr. Nicolas Grosso
>> Observation date          : 2017-04-18 03:27:07
>> Observation duration (sec): 39000
>> Processing date           : 2017-04-25 12:07:55
>>
>> Details on your observation can be found at:
>>
>>      http://xmm2.esac.esa.int/obs-public/obs_view.tcl?search_instrument=0&action=Get+Selection&search_obs_id=0742150101
>>
>> You can download the PPS through the XMM-Newton Science Archive
>> (XSA) user interface, available at:
>>
>> 	http://nxsa.esac.esa.int
>>
>> Please, use the username and password of your already existing PI
>> dedicated XSA account (Username: ngrosso) to download them.
>>
>> The proprietary right period can also be checked in the XSA,
>> where it is entered shortly after the ingestion of the PPS products.
>>
>> For general XMM-Newton information or details on the structure of
>> the data, please refer to the XMM-Newton Web Site, at:
>>
>> 	http://www.cosmos.esa.int/web/xmm-newton/home
>>
>> Should you have any questions or doubts, do not hesitate to
>> contact the XMM-Newton HelpDesk at:
>>
>> 	http://www.cosmos.esa.int/web/xmm-newton/xmm-newton-helpdesk
>>
>> Regards,
>>
>> XMM-Newton Science Operations Centre
>>
>> This message and any attachments are intended for the use of the
addressee
or
> addressees only.
>> The unauthorised disclosure, use, dissemination or copying (either in
whole
or
> in part) of its
>> content is not permitted.
>> If you received this message in error, please notify the sender and
delete
it
> from your system.
>> Emails can be altered and their integrity cannot be guaranteed by the
sender.
>>
>> Please consider the environment before printing this email.
> 
> ----
Dr. Nora Loiseau
XMM-Newton User Support Group

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