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From: Kristian Pedersen <kp@astro.ku.dk>
Subject: Visibility tool down
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2 replies: 1 2
2 followups: 1 2

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Notification:


Date: Tue, 8 Oct 2002 13:12:02 +0200 (MEST)
From: Kristian Pedersen <kp@astro.ku.dk>
To: xmmhelp@xmm.vilspa.esa.es
Subject: Visibility tool down
The XMM visibility target visibility tool has not been
working since yesterday.

When I input the coordinates
00 26 54.689, +18 55 41.3

I get the error message

"There was a problem running the target visibility checker. This is
unrelated to the input
 parameters you specified. Please try again later - if the problem
persists, contact the XMM help desk."

	Best regards

		Kristian Pedersen

-----------------------------------------------------

     	                                        **
  \  / 	  http://www.astro.ku.dk/~kp           *  *
   \/     Direct phone: +45 35 32 59 32          @
   /\     Secretary   : +45 35 32 59 99         *  *
  /  \    Nyt fra astronomi og rumforskning      **
          http://www.astro.ku.dk/~kp/nyt.html

-----------------------------------------------------


Reply 1

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From: Matteo Guainazzi <xmmhelp@xmm.vilspa.esa.es>
To: kp@astro.ku.dk
Subject: Re: Visibility tool down (PR#7249)
Date: Tue Oct  8 19:15:46 2002
Dear Kristian,

 now the on-line visibility checker seems to be working. Could
you please check whether you keep having the problem you
encountered?

 Thanks. Best Regards,

 Matteo Guainazzi
 XMM-Newton Sciene Operation Center
 User Support Group


Followup 1

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Date: Wed, 9 Oct 2002 08:58:02 +0200 (MEST)
From: Kristian Pedersen <kp@astro.ku.dk>
To: Matteo Guainazzi <xmmhelp@xmm.vilspa.esa.es>
Subject: Re: Visibility tool down (PR#7249)
Dear Matteo,

The problem persists. I tried to input different sky positions,
but the visibility tool failed for all them (same error message).

I've tried to access the visibility tool from Netscape 4.76 and
Konqueror 2.1.1 but no success with any of them.

	Kristian

On Tue, 8 Oct 2002, Matteo Guainazzi wrote:

> Dear Kristian,
>
>  now the on-line visibility checker seems to be working. Could
> you please check whether you keep having the problem you
> encountered?
>
>  Thanks. Best Regards,
>
>  Matteo Guainazzi
>  XMM-Newton Sciene Operation Center
>  User Support Group
>
>


-----------------------------------------------------

     	                                        **
  \  / 	  http://www.astro.ku.dk/~kp           *  *
   \/     Direct phone: +45 35 32 59 32          @
   /\     Secretary   : +45 35 32 59 99         *  *
  /  \    Nyt fra astronomi og rumforskning      **
          http://www.astro.ku.dk/~kp/nyt.html

-----------------------------------------------------



Reply 2

Resend
From: Matteo Guainazzi <xmmhelp@xmm.vilspa.esa.es>
To: kp@astro.ku.dk
Subject: Re: Visibility tool down (PR#7249)
Date: Fri Oct 11 07:22:35 2002
Dear Kristian,

 the problem is being investigated. I will come back to you once the
analysis is completed.

 I apologize for any inconvenience. Regards,

 Matteo Guainazzi
 XMM-Newton Science Operation Center
 User Support Group


Followup 2

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Date: Fri, 11 Oct 2002 10:15:42 +0200 (MEST)
From: Kristian Pedersen <kp@astro.ku.dk>
To: Matteo Guainazzi <xmmhelp@xmm.vilspa.esa.es>
Subject: Re: Visibility tool down (PR#7249)
Dear Matteo,

I just checked the XMM visibility tool again,
and now its working. Thanks!

	Kristian

On Fri, 11 Oct 2002, Matteo Guainazzi wrote:

> Dear Kristian,
>
>  the problem is being investigated. I will come back to you once the
> analysis is completed.
>
>  I apologize for any inconvenience. Regards,
>
>  Matteo Guainazzi
>  XMM-Newton Science Operation Center
>  User Support Group
>
>


-----------------------------------------------------

     	                                        **
  \  / 	  http://www.astro.ku.dk/~kp           *  *
   \/     Direct phone: +45 35 32 59 32          @
   /\     Secretary   : +45 35 32 59 99         *  *
  /  \    Nyt fra astronomi og rumforskning      **
          http://www.astro.ku.dk/~kp/nyt.html

-----------------------------------------------------


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