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From: Craig Heinke <coh5z@virginia.edu>
Subject: website problems
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1 replies: 1
1 followups: 1

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To: xmmhelp@sciops.esa.int
From: Craig Heinke <coh5z@virginia.edu>
Subject: website problems
Date: Wed, 21 May 2008 10:00:06 -0400
--Apple-Mail-42--1004511316
Content-Transfer-Encoding: 7bit
Content-Type: text/plain;
	charset=US-ASCII;
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	format=flowed

Dear XMM helpdesk,
    I write to advise you that the new XMM website, http:// 
xmm.esac.esa.int/ , seems to be unavailable, giving me the message:

Forbidden

You don't have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to  
use an ErrorDocument to handle the request.
Apache/2.0.52 (Red Hat) Server at xmmtest.esac.esa.int Port 80


Thanks for your attention!
-Craig Heinke
--Apple-Mail-42--1004511316
Content-Transfer-Encoding: quoted-printable
Content-Type: text/html;
	charset=ISO-8859-1

<html><body style=3D"word-wrap: break-word; -webkit-nbsp-mode: space; =
-webkit-line-break: after-white-space; ">Dear XMM helpdesk,<div>=A0=A0
I =
write to advise you that the new XMM website,=A0<a =
href=3D"http://xmm.esac.esa.int">http://xmm.esac.esa.int</a>/ , seems
to =
be unavailable, giving me the
message:</div><div>=A0</div><div><div =
style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; =
margin-left: 0px; "><font face=3D"Helvetica" size=3D"3" style=3D"font: =
12.0px Helvetica">Forbidden</font></div><div
style=3D"margin-top: 0px; =
margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal =
normal normal 12px/normal Helvetica; min-height: 14px;
"><br></div><div =
style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; =
margin-left: 0px; "><font face=3D"Helvetica" size=3D"3" style=3D"font: =
12.0px Helvetica">You don't have permission to access / on this =
server.</font></div><div style=3D"margin-top: 0px; margin-right:
0px; =
margin-bottom: 0px; margin-left: 0px; font: normal normal normal =
12px/normal Helvetica; min-height: 14px; "><br></div><div =
style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; =
margin-left: 0px; "><font face=3D"Helvetica" size=3D"3" style=3D"font: =
12.0px Helvetica">Additionally, a 403 Forbidden error was encountered =
while trying to use an ErrorDocument to handle the =
request.</font></div><div style=3D"margin-top: 0px; margin-right:
0px; =
margin-bottom: 0px; margin-left: 0px; "><font face=3D"Helvetica" =
size=3D"3" style=3D"font: 12.0px Helvetica">Apache/2.0.52 (Red Hat) =
Server at xmmtest.esac.esa.int Port 80</font></div><div =
style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; =
margin-left: 0px; "><br></div><div style=3D"margin-top: 0px; =
margin-right: 0px; margin-bottom: 0px; margin-left: 0px; =
"><br></div><div style=3D"margin-top: 0px; margin-right: 0px;
=
margin-bottom: 0px; margin-left: 0px; ">Thanks for your =
attention!</div><div style=3D"margin-top: 0px; margin-right: 0px; =
margin-bottom: 0px; margin-left: 0px; ">-Craig =
Heinke</div></div></body></html>=

--Apple-Mail-42--1004511316--


Reply 1

Resend
From: Ignacio de la Calle <xmmhelp@sciops.esa.int>
To: coh5z@virginia.edu
Subject: Re: website problems (PR#35954)
Date: Wed May 21 14:49:41 2008
Dear Craig Heinke,

Thanks for bringing the issue to our attention. We have been
experiencing some problems all day. We expect to solve the 
problem soon. Sorry for the inconvenience this could cause.

Regards,
Ignacio de la Calle

> --Apple-Mail-42--1004511316
> Content-Transfer-Encoding: 7bit
> Content-Type: text/plain;
> 	charset=US-ASCII;
> 	delsp=yes;
> 	format=flowed
> 
> Dear XMM helpdesk,
>     I write to advise you that the new XMM website, http:// 
> xmm.esac.esa.int/ , seems to be unavailable, giving me the message:
> 
> Forbidden
> 
> You don't have permission to access / on this server.
> 
> Additionally, a 403 Forbidden error was encountered while trying to  
> use an ErrorDocument to handle the request.
> Apache/2.0.52 (Red Hat) Server at xmmtest.esac.esa.int Port 80
> 
> 
> Thanks for your attention!
> -Craig Heinke
> --Apple-Mail-42--1004511316
> Content-Transfer-Encoding: quoted-printable
> Content-Type: text/html;
> 	charset=ISO-8859-1
> 
> <html><body style=3D"word-wrap: break-word; -webkit-nbsp-mode:
space; =
> -webkit-line-break: after-white-space; ">Dear XMM
helpdesk,<div>=A0=A0 I =
> write to advise you that the new XMM website,=A0<a =
> href=3D"http://xmm.esac.esa.int">http://xmm.esac.esa.int</a>/ ,
seems to =
> be unavailable, giving me the
message:</div><div>=A0</div><div><div =
> style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; =
> margin-left: 0px; "><font face=3D"Helvetica" size=3D"3"
style=3D"font: =
> 12.0px Helvetica">Forbidden</font></div><div
style=3D"margin-top: 0px; =
> margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font: normal =
> normal normal 12px/normal Helvetica; min-height: 14px;
"><br></div><div =
> style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; =
> margin-left: 0px; "><font face=3D"Helvetica" size=3D"3"
style=3D"font: =
> 12.0px Helvetica">You don't have permission to access / on this =
> server.</font></div><div style=3D"margin-top: 0px;
margin-right: 0px; =
> margin-bottom: 0px; margin-left: 0px; font: normal normal normal =
> 12px/normal Helvetica; min-height: 14px; "><br></div><div
=
> style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; =
> margin-left: 0px; "><font face=3D"Helvetica" size=3D"3"
style=3D"font: =
> 12.0px Helvetica">Additionally, a 403 Forbidden error was encountered =
> while trying to use an ErrorDocument to handle the =
> request.</font></div><div style=3D"margin-top: 0px;
margin-right: 0px; =
> margin-bottom: 0px; margin-left: 0px; "><font face=3D"Helvetica" =
> size=3D"3" style=3D"font: 12.0px Helvetica">Apache/2.0.52 (Red Hat) =
> Server at xmmtest.esac.esa.int Port 80</font></div><div =
> style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; =
> margin-left: 0px; "><br></div><div style=3D"margin-top:
0px; =
> margin-right: 0px; margin-bottom: 0px; margin-left: 0px; =
> "><br></div><div style=3D"margin-top: 0px; margin-right:
0px; =
> margin-bottom: 0px; margin-left: 0px; ">Thanks for your =
> attention!</div><div style=3D"margin-top: 0px; margin-right: 0px;
=
> margin-bottom: 0px; margin-left: 0px; ">-Craig =
> Heinke</div></div></body></html>=
> 
> --Apple-Mail-42--1004511316--
> 
> 


Followup 1

Compose reply
Download message
From: Craig Heinke <coh5z@virginia.edu>
Subject: Re: website problems (PR#35954)
Date: Wed, 21 May 2008 12:25:50 -0400
To: Ignacio de la Calle <xmmhelp@sciops.esa.int>
Thanks, Ignacio.  I imagine you've been bombarded by emails--thanks  
for your hard work!
Cheers,
Craig


On May 21, 2008, at 2:49 PM, Ignacio de la Calle wrote:

> Dear Craig Heinke,
>
> Thanks for bringing the issue to our attention. We have been
> experiencing some problems all day. We expect to solve the
> problem soon. Sorry for the inconvenience this could cause.
>
> Regards,
> Ignacio de la Calle
>
>> --Apple-Mail-42--1004511316
>> Content-Transfer-Encoding: 7bit
>> Content-Type: text/plain;
>> 	charset=US-ASCII;
>> 	delsp=yes;
>> 	format=flowed
>>
>> Dear XMM helpdesk,
>>     I write to advise you that the new XMM website, http://
>> xmm.esac.esa.int/ , seems to be unavailable, giving me the message:
>>
>> Forbidden
>>
>> You don't have permission to access / on this server.
>>
>> Additionally, a 403 Forbidden error was encountered while trying to
>> use an ErrorDocument to handle the request.
>> Apache/2.0.52 (Red Hat) Server at xmmtest.esac.esa.int Port 80
>>
>>
>> Thanks for your attention!
>> -Craig Heinke
>> --Apple-Mail-42--1004511316
>> Content-Transfer-Encoding: quoted-printable
>> Content-Type: text/html;
>> 	charset=ISO-8859-1
>>
>> <html><body style=3D"word-wrap: break-word; -webkit-nbsp-mode:
 
>> space; =
>> -webkit-line-break: after-white-space; ">Dear XMM  
>> helpdesk,<div>=A0=A0 I =
>> write to advise you that the new XMM website,=A0<a =
>> href=3D"http://xmm.esac.esa.int">http://xmm.esac.esa.int</a>/
,  
>> seems to =
>> be unavailable, giving me the
message:</div><div>=A0</div><div><div =
>> style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; =
>> margin-left: 0px; "><font face=3D"Helvetica" size=3D"3"  
>> style=3D"font: =
>> 12.0px Helvetica">Forbidden</font></div><div
style=3D"margin-top:  
>> 0px; =
>> margin-right: 0px; margin-bottom: 0px; margin-left: 0px; font:  
>> normal =
>> normal normal 12px/normal Helvetica; min-height: 14px;
"><br></ 
>> div><div =
>> style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; =
>> margin-left: 0px; "><font face=3D"Helvetica" size=3D"3"  
>> style=3D"font: =
>> 12.0px Helvetica">You don't have permission to access / on this =
>> server.</font></div><div style=3D"margin-top: 0px;
margin-right:  
>> 0px; =
>> margin-bottom: 0px; margin-left: 0px; font: normal normal normal =
>> 12px/normal Helvetica; min-height: 14px;
"><br></div><div =
>> style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; =
>> margin-left: 0px; "><font face=3D"Helvetica" size=3D"3"  
>> style=3D"font: =
>> 12.0px Helvetica">Additionally, a 403 Forbidden error was  
>> encountered =
>> while trying to use an ErrorDocument to handle the =
>> request.</font></div><div style=3D"margin-top: 0px;
margin-right:  
>> 0px; =
>> margin-bottom: 0px; margin-left: 0px; "><font face=3D"Helvetica"
=
>> size=3D"3" style=3D"font: 12.0px Helvetica">Apache/2.0.52 (Red Hat)
=
>> Server at xmmtest.esac.esa.int Port 80</font></div><div
=
>> style=3D"margin-top: 0px; margin-right: 0px; margin-bottom: 0px; =
>> margin-left: 0px; "><br></div><div
style=3D"margin-top: 0px; =
>> margin-right: 0px; margin-bottom: 0px; margin-left: 0px; =
>> "><br></div><div style=3D"margin-top: 0px;
margin-right: 0px; =
>> margin-bottom: 0px; margin-left: 0px; ">Thanks for your =
>> attention!</div><div style=3D"margin-top: 0px; margin-right:
0px; =
>> margin-bottom: 0px; margin-left: 0px; ">-Craig =
>> Heinke</div></div></body></html>=
>>
>> --Apple-Mail-42--1004511316--
>>
>>
>
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Up to top level
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