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From: Ankur_Roy@student.uml.edu
Subject: Problems in installing SAS 17.0.0
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Date: Thu, 28 Feb 2019 09:10:48 +0100
From: Ankur_Roy@student.uml.edu
To: xmmhelp@sciops.esa.int
Subject: Problems in installing SAS 17.0.0
Full_Name: Ankur Roy
Submission from: (NULL) (193.147.152.102)


I am trying to install SAS 17.0.0 in my Mac but while installing it initially
creates a Miniconda environment but eventually does not run citing that some
python pkgs are missing. I don't know how to get around this.


Reply 1

Resend
From: Ignacio de la Calle <xmmhelp@sciops.esa.int>
To: Ankur_Roy@student.uml.edu
Subject: Re: Problems in installing SAS 17.0.0 (PR#84707)
Date: Mon Mar  4 11:22:26 2019
Dear Ankur Roy,

The problem you are having has to do with any previous installation of anaconda
you may have. This happens specially if you are working with Jupiter Notebooks.
 
There is no need to remove any anaconda installation but just simply do not 
initialise it if you are going to install SAS 17.

How can you do this ? 

Typically anaconda modifies the .bash_profile or the .bashrc scripts for the
user's login. 
Go to any of these and comment out the lines that initialise anaconda.
Alternately you may
disable the initialisation by un-setting any anaconda variables. The problem
with the SAS
installation and anaconda is that when SAS attempts to install pyds9, if
anaconda is active,
it will tell the SAS installer that pyds9 is already there, which is false, and
then the 
script will obviously fail to find it within the miniconda installation for SAS,
and will 
enter into an endless loop to try to find it. 

Let me know if this works.

Regards,

Ignacio de la Calle
XMM-Newton SOC


> Full_Name: Ankur Roy
> Submission from: (NULL) (193.147.152.102)
> 
> 
> I am trying to install SAS 17.0.0 in my Mac but while installing it
initially
> creates a Miniconda environment but eventually does not run citing that
some
> python pkgs are missing. I don't know how to get around this.
> 
> 


Followup 1

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From: "Roy, Ankur" <ankur_roy@student.uml.edu>
To: Ignacio de la Calle <xmmhelp@sciops.esa.int>
Subject: Re: Problems in installing SAS 17.0.0 (PR#84707)
Date: Mon, 11 Mar 2019 00:35:20 +0000
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Reply 2

Resend
From: Ignacio de la Calle <xmmhelp@sciops.esa.int>
To: ankur_roy@student.uml.edu
Subject: Re: Problems in installing SAS 17.0.0 (PR#84707)
Date: Mon Mar 11 11:14:25 2019
Dear Ankur Roy,

The website has been migrated in the past few days and there are still some
technical issues which prevent you from downloading SAS. Could you please try
again in the next
few days?

Thanks,

Ignacio de la Calle
XMM-Newton SOC


Followup 2

Compose reply
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From: "Roy, Ankur" <ankur_roy@student.uml.edu>
To: Ignacio de la Calle <xmmhelp@sciops.esa.int>
Subject: Re: Problems in installing SAS 17.0.0 (PR#84707)
Date: Mon, 11 Mar 2019 17:16:01 +0000
--_000_BN6PR02MB27242E8C19D627E4B4147832CB480BN6PR02MB2724namp_
Content-Type: text/plain; charset="Windows-1252"
Content-Transfer-Encoding: quoted-printable

Dear Mr. Calle,

I did manage to download the latest version on my MAC Mojave OS from the US=
 mirror site and even followed your steps to comment out the lines initiali=
ng anaconda env but it=92s not working out. One of my colleagues tried it o=
n Ubuntu though it got installed there, he cannot initialize it.
The same error of some python pkgs are missing is still showing. What do yo=
u suggest,  should I download an older version and if so how to do it.
I hope you understand my concern and will appreciate your valuable reply to=
 me.

Sincerely
Ankur

Get Outlook for iOS<https://aka.ms/o0ukef>

________________________________
From: Ignacio de la Calle <xmmhelp@sciops.esa.int>
Sent: Monday, March 11, 2019 6:14 AM
To: Roy, Ankur
Subject: Re: Problems in installing SAS 17.0.0 (PR#84707)

Dear Ankur Roy,

The website has been migrated in the past few days and there are still some
technical issues which prevent you from downloading SAS. Could you please t=
ry
again in the next
few days?

Thanks,

Ignacio de la Calle
XMM-Newton SOC

This message is intended only for the recipient(s) named above. It may cont=
ain proprietary information and/or
protected content. Any unauthorised disclosure, use, retention or dissemina=
tion is prohibited. If you have received
this e-mail in error, please notify the sender immediately. ESA applies app=
ropriate organisational measures to protect
personal data, in case of data privacy queries, please contact the ESA Data=
 Protection Officer (dpo@esa.int).



--_000_BN6PR02MB27242E8C19D627E4B4147832CB480BN6PR02MB2724namp_
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Content-Transfer-Encoding: quoted-printable

<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3DWindows-1=
252">
</head>
<body>
<div>
<div>
<div>
<div style=3D"direction: ltr;">Dear Mr. Calle,</div>
<div><br>
</div>
<div style=3D"direction: ltr;">I did manage to download the latest version
=
on my MAC Mojave OS from the US mirror site and even followed your steps to=
 comment out the lines initialing anaconda env but it=92s not working out. =
One of my colleagues tried it on Ubuntu
 though it got installed there, he cannot initialize it. </div>
<div style=3D"direction: ltr;">The same error of some python pkgs are
missi=
ng is still showing. What do you suggest, &nbsp;should I download an older =
version and if so how to do it.</div>
<div style=3D"direction: ltr;">I hope you understand my concern and will
ap=
preciate your valuable reply to me.</div>
<div><br>
</div>
<div style=3D"direction: ltr;">Sincerely</div>
<div style=3D"direction: ltr;">Ankur</div>
</div>
<div><br>
</div>
<div class=3D"ms-outlook-ios-signature">Get <a
href=3D"https://aka.ms/o0uke=
f">Outlook for iOS</a></div>
</div>
<div>&nbsp;</div>
<hr style=3D"display:inline-block;width:98%" tabindex=3D"-1">
<div id=3D"divRplyFwdMsg" dir=3D"dir=3D&quot;ltr&quot;"><font
face=3D"Calib=
ri, sans-serif" style=3D"font-size:11pt"
color=3D"#000000"><b>From:</b> Ign=
acio de la Calle &lt;xmmhelp@sciops.esa.int&gt;<br>
<b>Sent:</b> Monday, March 11, 2019 6:14 AM<br>
<b>To:</b> Roy, Ankur<br>
<b>Subject:</b> Re: Problems in installing SAS 17.0.0 (PR#84707)
<div>&nbsp;</div>
</font></div>
Dear Ankur Roy, <br>
<br>
The website has been migrated in the past few days and there are still some=
 <br>
technical issues which prevent you from downloading SAS. Could you please t=
ry <br>
again in the next <br>
few days? <br>
<br>
Thanks, <br>
<br>
Ignacio de la Calle <br>
XMM-Newton SOC <br>
<br>
This message is intended only for the recipient(s) named above. It may cont=
ain proprietary information and/or
<br>
protected content. Any unauthorised disclosure, use, retention or dissemina=
tion is prohibited. If you have received
<br>
this e-mail in error, please notify the sender immediately. ESA applies app=
ropriate organisational measures to protect
<br>
personal data, in case of data privacy queries, please contact the ESA Data=
 Protection Officer (dpo@esa.int).
<br>
<br>
<br>
</div>
</body>
</html>

--_000_BN6PR02MB27242E8C19D627E4B4147832CB480BN6PR02MB2724namp_--



Reply 3

Resend
From: Ignacio de la Calle <xmmhelp@sciops.esa.int>
To: ankur_roy@student.uml.edu
Subject: Re: Problems in installing SAS 17.0.0 (PR#84707)
Date: Fri Mar 15 15:33:11 2019
Dear Ankur,

It is difficult for me to asses the problem you are having. We need more
information than this. Is it possible for you to seek local help ? 

Older version of SAS do not use python.

Regards,

Ignacio de la Calle
XMM-Newton SOC



Followup 3

Compose reply
Download message
From: "Roy, Ankur" <ankur_roy@student.uml.edu>
To: Ignacio de la Calle <xmmhelp@sciops.esa.int>
Subject: Re: Problems in installing SAS 17.0.0 (PR#84707)
Date: Fri, 15 Mar 2019 15:19:06 +0000
--_000_BN6PR02MB2724E6C5B4798B4F1F6E1054CB440BN6PR02MB2724namp_
Content-Type: text/plain; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

As per your instruction. I tried commenting out the lines that initialize a=
naconda environment. But when I let it run again it automatically reverts b=
ack to the previous case as if those lines were not changed and again it en=
ters an infinite loop. It keeps saying that some python pkgs are missing. I=
 don't know if it has anything to do with my Mac Mojave OS.
Nevertheless I am trying to install Macports and then carry out the steps a=
gain. Moreover, the other software Heasoft which is necessary for initializ=
ing it is also not getting downloaded. Can you direct me to a stable link t=
o download that.

Thanking you
Ankur
________________________________
From: Ignacio de la Calle <xmmhelp@sciops.esa.int>
Sent: Friday, March 15, 2019 10:33:16 AM
To: Roy, Ankur
Subject: Re: Problems in installing SAS 17.0.0 (PR#84707)

Dear Ankur,

It is difficult for me to asses the problem you are having. We need more
information than this. Is it possible for you to seek local help ?

Older version of SAS do not use python.

Regards,

Ignacio de la Calle
XMM-Newton SOC


This message is intended only for the recipient(s) named above. It may cont=
ain proprietary information and/or
protected content. Any unauthorised disclosure, use, retention or dissemina=
tion is prohibited. If you have received
this e-mail in error, please notify the sender immediately. ESA applies app=
ropriate organisational measures to protect
personal data, in case of data privacy queries, please contact the ESA Data=
 Protection Officer (dpo@esa.int).



--_000_BN6PR02MB2724E6C5B4798B4F1F6E1054CB440BN6PR02MB2724namp_
Content-Type: text/html; charset="iso-8859-1"
Content-Transfer-Encoding: quoted-printable

<html>
<head>
<meta http-equiv=3D"Content-Type" content=3D"text/html; charset=3Diso-8859-=
1">
<meta name=3D"Generator" content=3D"Microsoft Exchange Server">
<!-- converted from text --><style><!-- .EmailQuote {
margin-left: 1pt; pad=
ding-left: 4pt; border-left: #800000 2px solid; } --></style>
</head>
<body>
<div>
<div dir=3D"auto" style=3D"direction:ltr; margin:0; padding:0; font-family:=
sans-serif; font-size:11pt; color:black; background-color:white">
As per your instruction. I tried commenting out the lines that initialize a=
naconda environment. But when I let it run again it automatically reverts b=
ack to the previous case as if those lines were not changed and again it en=
ters an infinite loop. It keeps
 saying that some python pkgs are missing. I don't know if it has anything =
to do with my Mac Mojave OS.<br>
</div>
<div dir=3D"auto" style=3D"direction:ltr; margin:0; padding:0; font-family:=
sans-serif; font-size:11pt; color:black; background-color:white">
Nevertheless I am trying to install Macports and then carry out the steps a=
gain. Moreover, the other software Heasoft which is necessary for initializ=
ing it is also not getting downloaded. Can you direct me to a stable link t=
o download that.<br>
<br>
</div>
<div dir=3D"auto" style=3D"direction:ltr; margin:0; padding:0; font-family:=
sans-serif; font-size:11pt; color:black; background-color:white">
Thanking you<br>
</div>
<div dir=3D"auto" style=3D"direction:ltr; margin:0; padding:0; font-family:=
sans-serif; font-size:11pt; color:black; background-color:white">
Ankur</div>
<hr tabindex=3D"-1" style=3D"display:inline-block; width:98%">
<div id=3D"x_divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri,
sans-serif" =
color=3D"#000000" style=3D"font-size:11pt"><b>From:</b> Ignacio
de la Calle=
 &lt;xmmhelp@sciops.esa.int&gt;<br>
<b>Sent:</b> Friday, March 15, 2019 10:33:16 AM<br>
<b>To:</b> Roy, Ankur<br>
<b>Subject:</b> Re: Problems in installing SAS 17.0.0
(PR#84707)</font>
<div>&nbsp;</div>
</div>
</div>
<font size=3D"2"><span style=3D"font-size:11pt;">
<div class=3D"PlainText">Dear Ankur,<br>
<br>
It is difficult for me to asses the problem you are having. We need more<br=
>
information than this. Is it possible for you to seek local help ? <br>
<br>
Older version of SAS do not use python.<br>
<br>
Regards,<br>
<br>
Ignacio de la Calle<br>
XMM-Newton SOC<br>
<br>
<br>
This message is intended only for the recipient(s) named above. It may cont=
ain proprietary information and/or<br>
protected content. Any unauthorised disclosure, use, retention or dissemina=
tion is prohibited. If you have received<br>
this e-mail in error, please notify the sender immediately. ESA applies app=
ropriate organisational measures to protect<br>
personal data, in cas

Message of length 5259 truncated


Reply 4

Resend
From: Ignacio de la Calle <xmmhelp@sciops.esa.int>
To: ankur_roy@student.uml.edu
Subject: Re: Problems in installing SAS 17.0.0 (PR#84707)
Date: Sun Mar 17 13:57:22 2019
Dear Ankur,

Heasoft can be downloaded from here:

https://heasarc.gsfc.nasa.gov/lheasoft/download.html

Thanks,

Ignacio de la Calle
XMM-Newton SOC

> --_000_BN6PR02MB2724E6C5B4798B4F1F6E1054CB440BN6PR02MB2724namp_
> Content-Type: text/plain; charset="iso-8859-1"
> Content-Transfer-Encoding: quoted-printable
> 
> As per your instruction. I tried commenting out the lines that initialize
a=
> naconda environment. But when I let it run again it automatically reverts
b=
> ack to the previous case as if those lines were not changed and again it
en=
> ters an infinite loop. It keeps saying that some python pkgs are missing.
I=
>  don't know if it has anything to do with my Mac Mojave OS.
> Nevertheless I am trying to install Macports and then carry out the steps
a=
> gain. Moreover, the other software Heasoft which is necessary for
initializ=
> ing it is also not getting downloaded. Can you direct me to a stable link
t=
> o download that.
> 
> Thanking you
> Ankur
> ________________________________
> From: Ignacio de la Calle <xmmhelp@sciops.esa.int>
> Sent: Friday, March 15, 2019 10:33:16 AM
> To: Roy, Ankur
> Subject: Re: Problems in installing SAS 17.0.0 (PR#84707)
> 
> Dear Ankur,
> 
> It is difficult for me to asses the problem you are having. We need more
> information than this. Is it possible for you to seek local help ?
> 
> Older version of SAS do not use python.
> 
> Regards,
> 
> Ignacio de la Calle
> XMM-Newton SOC
> 
> 
> This message is intended only for the recipient(s) named above. It may
cont=
> ain proprietary information and/or
> protected content. Any unauthorised disclosure, use, retention or
dissemina=
> tion is prohibited. If you have received
> this e-mail in error, please notify the sender immediately. ESA applies
app=
> ropriate organisational measures to protect
> personal data, in case of data privacy queries, please contact the ESA
Data=
>  Protection Officer (dpo@esa.int).
> 
> 
> 
> --_000_BN6PR02MB2724E6C5B4798B4F1F6E1054CB440BN6PR02MB2724namp_
> Content-Type: text/html; charset="iso-8859-1"
> Content-Transfer-Encoding: quoted-printable
> 
> <html>
> <head>
> <meta http-equiv=3D"Content-Type" content=3D"text/html;
charset=3Diso-8859-=
> 1">
> <meta name=3D"Generator" content=3D"Microsoft Exchange Server">
> <!-- converted from text --><style><!-- .EmailQuote {
margin-left: 1pt; pad=
> ding-left: 4pt; border-left: #800000 2px solid; } --></style>
> </head>
> <body>
> <div>
> <div dir=3D"auto" style=3D"direction:ltr; margin:0; padding:0;
font-family:=
> sans-serif; font-size:11pt; color:black; background-color:white">
> As per your instruction. I tried commenting out the lines that initialize
a=
> naconda environment. But when I let it run again it automatically reverts
b=
> ack to the previous case as if those lines were not changed and again it
en=
> ters an infinite loop. It keeps
>  saying that some python pkgs are missing. I don't know if it has anything
=
> to do with my Mac Mojave OS.<br>
> </div>
> <div dir=3D"auto" style=3D"direction:ltr; margin:0; padding:0;
font-family:=
> sans-serif; font-size:11pt; color:black; background-color:white">
> Nevertheless I am trying to install Macports and then carry out the steps
a=
> gain. Moreover, the other software Heasoft which is necessary for
initializ=
> ing it is also not getting downloaded. Can you direct me to a stable link
t=
> o download that.<br>
> <br>
> </div>
> <div dir=3D"auto" style=3D"direction:ltr; margin:0; padding:0;
font-family:=
> sans-serif; font-size:11pt; color:black; background-color:white">
> Thanking you<br>
> </div>
> <div dir=3D"auto" style=3D"direction:ltr; margin:0; padding:0;
font-family:=
> sans-serif; font-size:11pt; color:black; background-color:white">
> Ankur</div>
> <hr tabindex=3D"-1" style=3D"display:inline-block; width:98%">
> <div id=3D"x_divRplyFwdMsg" dir=3D"ltr"><font face=3D"Calibri,
sans-serif" =
> color=3D"#000000" style=3D"font-size:11pt"><b>From:</b>
Ignacio de la Calle=
>  <xmmhelp@sciops.esa.int><br>
> <b>Sent:</b> Friday, March 15, 2019 10:33:16 AM<br>
> <b>To:</b> Roy, Ankur<br>
> <b>Subject:</b> Re: Problems in installing SAS 17.0.0
(PR#84707)</font>
> <div>.</div>
> </div>
> </div>
> <font size=3D"2"><span style=3D"font-size:11pt;">
> <div class=3D"PlainText">Dear Ankur,<br>
> <br>
> It is difficu

Message of length 6163 truncated


Followup 4

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From: "Roy, Ankur" <ankur_roy@student.uml.edu>
To: Ignacio de la Calle <xmmhelp@sciops.esa.int>
Subject: Re: Problems in installing SAS 17.0.0 (PR#84707)
Date: Wed, 20 Mar 2019 17:16:49 +0000
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Reply 5

Resend
From: Ignacio de la Calle <xmmhelp@sciops.esa.int>
To: ankur_roy@student.uml.edu
Subject: Re: Problems in installing SAS 17.0.0 (PR#84707)
Date: Fri Mar 22 16:28:22 2019
Dear Ankur,

I cannot provide support in the installation of heasoft. They do have a
helpdesk. Maybe you can ask them.

Regards,

Ignacio de la Calle
XMM-Newton SOC

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