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From: hayasida@ess.sci.osaka-u.ac.jp
Subject: XMM-Newton RISA job Source Priduct
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Date: Fri, 8 Nov 2019 11:59:27 +0100
From: hayasida@ess.sci.osaka-u.ac.jp
To: xmmhelp@sciops.esa.int
Subject: XMM-Newton RISA job Source Priduct
Full_Name: Kiyoshi Hayashida
Submission from: (NULL) (193.147.152.102)


I have been using "Source Reproc." option to gete reprocessed EPIC source
spectrumm bgd spectrm, response file, and arf. My target this time is Mkn421,
and succeeded in obtaining the spectra and response (EPIC-PN) for almsot 20
observations. Nevertheless, several requests were ignored or missing. I could
not recieve any e-mail responses or new data folders under
http://nxsa.esac.esa.int/ftp_public/risapub/"my userid"/
even after one day. (c.f., The data products were created after several minutes
after my request in normal cases) 

Do I have any means to see the status of my request ? 

For reference, I inform you the failed case
PN spectrum of Source No.1 in Obsid of 0810860201.
Succeeded case is 
PN spectrum of Source No.1 in Obsid of 0136540801.

thanks in advance



Reply 1

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From: Nora Loiseau <xmmhelp@sciops.esa.int>
To: hayasida@ess.sci.osaka-u.ac.jp
Subject: Re: XMM-Newton RISA job Source Priduct (PR#85844)
Date: Mon Nov 11 17:51:16 2019
Dear Dr. Hayasida,

I reproduced your problem, and contacted the SAS person in charge
of RISA, who is investigating it.

I will come back to you as soon as I have his reply.

Best regards,

Nora
 
> I have been using "Source Reproc." option to gete reprocessed EPIC source
> spectrumm bgd spectrm, response file, and arf. My target this time is
Mkn421,
> and succeeded in obtaining the spectra and response (EPIC-PN) for almsot
20
> observations. Nevertheless, several requests were ignored or missing. I
could
> not recieve any e-mail responses or new data folders under
> http://nxsa.esac.esa.int/ftp_public/risapub/"my userid"/
> even after one day. (c.f., The data products were created after several
minutes
> after my request in normal cases) 
> 
> Do I have any means to see the status of my request ? 
> 
> For reference, I inform you the failed case
> PN spectrum of Source No.1 in Obsid of 0810860201.
> Succeeded case is 
> PN spectrum of Source No.1 in Obsid of 0136540801.
> 
> thanks in advance
> 
> 
> ----
Dr. Nora Loiseau
XMM-Newton User Support Group

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