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From: zarichhangte0739@gmail.com
Subject: error
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Date: Sat, 11 May 2019 12:36:45 +0200
From: zarichhangte0739@gmail.com
To: xmmhelp@sciops.esa.int
Subject: error
Full_Name: Zari Chhangte
Submission from: (NULL) (193.147.152.102)


Parameter 'withbadpixres' not found in parameter space of 'backscale', keeps on
poppong up for various observations when I am trying to plot spectra. The image
generation, filtering and plotting the lightcurve all works fine but whenever I
try plotting the spectra, even though Ive followed all the correct steps. Ive
tried everything I can, can you please help?


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From: Lucia Ballo <xmmhelp@sciops.esa.int>
To: zarichhangte0739@gmail.com
Subject: Re: error (PR#84926)
Date: Mon May 13 17:17:09 2019
Dear Zari Chhangte,

To be able to help you, I would need to see the whole log of your session
(at least for one ObsID).

Could you please send me the list of commands that you executed (starting 
from the beginning), as well as all the messages and errors that 
are produced by the tasks along the whole session?

Many thanks in advance.
With kind regards
Lucia

--
   Dr Lucia Ballo 
   XMM-Newton Science Operations Centre
   Community Support and Scientific Planning Team

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