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From: Nicholas Schurch <nicholas.schurch@durham.ac.uk>
Subject: NGC 7582; Proposal#: 020461 AO3
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3 replies: 1 2 3
2 followups: 1 2

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Notification:


Date: Wed, 16 Feb 2005 15:54:05 +0000 (GMT)
From: Nicholas Schurch <nicholas.schurch@durham.ac.uk>
Subject: NGC 7582; Proposal#: 020461 AO3
To: xmmhelp@xmm.vilspa.esa.es
Cc: nicholas.schurch@durham.ac.uk
Dear Xmm Helpdesk.

During the AO3 proposal round my proposal to observe NGC 7582 was accepted
as a priority B target. To date, this observation has yet to be performed.
I have contacted the helpdesk about this observation before, but with the
imminent commencment of AO4 observations I was wondering if you could
check on the status of this observation and give me some details of when
it is due to be performed.

In addition, I have recently moved from my position at Carnegie Mellon
University, to Durham University in the UK. My new email address for
further communications regarding this observation is is
nicholas.schurch@durham.ac.uk

Cheers,

Nick Schurch

--------------------------------------------------------------
Dept. of Physics,
University of Durham,
Rochester Building,
Science Laboratories,
South Road,
Durham,
DH1 3LE
UK.

Tel: 0191 334 3556
-------------------------------------------------------------


Reply 1

Resend
From: Maria Santos-Lleo <xmmhelp@xmm.vilspa.esa.es>
To: xmmpi@xmm.vilspa.esa.es
Subject: Re: NGC 7582; Proposal#: 020461 AO3 (PR#17149)
Date: Wed Feb 16 16:19:55 2005
> 
> Dear Xmm Helpdesk.
> 
> During the AO3 proposal round my proposal to observe NGC 7582 was accepted
> as a priority B target. To date, this observation has yet to be performed.
> I have contacted the helpdesk about this observation before, but with the
> imminent commencment of AO4 observations I was wondering if you could
> check on the status of this observation and give me some details of when
> it is due to be performed.
> 
> In addition, I have recently moved from my position at Carnegie Mellon
> University, to Durham University in the UK. My new email address for
> further communications regarding this observation is is
> nicholas.schurch@durham.ac.uk
> 
> Cheers,
> 
> Nick Schurch
> 
> --------------------------------------------------------------
> Dept. of Physics,
> University of Durham,
> Rochester Building,
> Science Laboratories,
> South Road,
> Durham,
> DH1 3LE
> UK.
> 
> Tel: 0191 334 3556
> -------------------------------------------------------------
> 
> 


Followup 1

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Date: Tue, 01 Mar 2005 10:14:03 +0000 (GMT)
From: Nicholas Schurch <nicholas.schurch@durham.ac.uk>
Subject: Re: NGC 7582; Proposal#: 020461 AO3 (PR#17149)
To: xmmhelp@xmm.vilspa.esa.es
Dear XMM Helpdesk,

I still hvae not recieved a response from you to my previous email
regarding the scheduling of my proposal from AO3. Neither is there a
response posted on the XMM helpdest page listed in your automated reply to
my last email. Could you please inform on the status of this question and
the answer to it?

Cheers,

Nick Schurch

--------------------------------------------------------------
Dept. of Physics,
University of Durham,
Rochester Building,
Science Laboratories,
South Road,
Durham,
DH1 3LE
UK.

Tel: 0191 334 3556
-------------------------------------------------------------


On Wed, 16 Feb 2005 xmmhelp@xmm.vilspa.esa.es wrote:

> European Space Agency - web-based XMM-Newton Helpdesk
> -----------------------------------------------------
>
> Dear colleague,
>
>
> Thank  you for  submitting  your request.  We  shall deal  with it  as
> quickly as possible. Please note  that both your incoming mail and the
> answer to it will be visible via the XMM-Newton Helpdesk web interface.
>
> You can enquire about its status by following this URL:
>
>   http://xmm.vilspa.esa.es/xmmhelp?findid=17149
>
> Please note that  your feedback is extremely useful  for us to improve
> the  service provided  to  the Scientific  Community.  When you  would
> consider that your problem or question has been answered, please visit
> the following web address and send us your comments:
>
> http://xmm.vilspa.esa.es/cgi-bin/user_feedback/form?service=helpdesk&name_ref=17149
>
> Thank you very much in advance for your time.
>
>
>



Reply 2

Resend
From: Maria Santos-Lleo <xmmhelp@xmm.vilspa.esa.es>
To: nicholas.schurch@durham.ac.uk
Subject: Re: NGC 7582; Proposal#: 020461 AO3 (PR#17149)
Date: Tue Mar  1 13:02:18 2005
Dear Nick, 

As can be seen in the notes of this helpdesk ticket, an answer 
to your question was given from another e-mail account: 
xmmpi@xmm.vilspa.esa.es 

Above account is the one to be used by PIs of approved proposals
to send questions regarding such proposals. This way a better 
service is provided, and the earliest reply also guaranteed. 

I have been trying to recover the answer given and was not able
to do it, so most probably you are right that there was a problem
and you did not get it, the answer was probably lost in the 
transfer from one account to the other because it got a 
ticket number of an already existing question. So I do apologize 
for the trouble. 

Regarding your question: yes your observation will be scheduled
in its next visibility window, May up to mid June. We have it 
in our list, it will not be lost, independently of the implemetation
of the AO4 programs. 

We have some AO3 priority B observations that are visible in the
May - June window, like yours, and that are still pending. The main 
reason is that the area of the sky that can be observed with XMM 
in May - June was 'oversubscribed' in AO3. Of course these 
observations will have the highest priority when they become 
visible again. You do not need to do any thing to increase the 
priority of your observation. 

Regarding the second part, I already changed your e-mail and 
address in the proposal database. You need to change yourself 
the address in your XMM Science Archive, XSA, account. This is 
important because the address in XSA is the one used to 
send the e-mail notification of the availability of the PPS 
products (of course the observation needs to be done before !). 

With best regards

Maria

Maria Santos-Lleo, 
XMM-Newton SOC 
User Support Group


Followup 2

Compose reply
Download message
Date: Tue, 01 Mar 2005 14:31:00 +0000 (GMT)
From: Nicholas Schurch <nicholas.schurch@durham.ac.uk>
Subject: Re: NGC 7582; Proposal#: 020461 AO3 (PR#17149)
To: Maria Santos-Lleo <xmmhelp@xmm.vilspa.esa.es>
Dear Maria,

Thanks for clearing up the situation with such a prompt reply! I shall
change the relevent details in the XSA database a.s.a.p

Cheers,

Nick Schurch

--------------------------------------------------------------
Dept. of Physics,
University of Durham,
Rochester Building,
Science Laboratories,
South Road,
Durham,
DH1 3LE
UK.

Tel: 0191 334 3556
-------------------------------------------------------------


On Tue, 1 Mar 2005, Maria Santos-Lleo wrote:

> Dear Nick,
>
> As can be seen in the notes of this helpdesk ticket, an answer
> to your question was given from another e-mail account:
> xmmpi@xmm.vilspa.esa.es
>
> Above account is the one to be used by PIs of approved proposals
> to send questions regarding such proposals. This way a better
> service is provided, and the earliest reply also guaranteed.
>
> I have been trying to recover the answer given and was not able
> to do it, so most probably you are right that there was a problem
> and you did not get it, the answer was probably lost in the
> transfer from one account to the other because it got a
> ticket number of an already existing question. So I do apologize
> for the trouble.
>
> Regarding your question: yes your observation will be scheduled
> in its next visibility window, May up to mid June. We have it
> in our list, it will not be lost, independently of the implemetation
> of the AO4 programs.
>
> We have some AO3 priority B observations that are visible in the
> May - June window, like yours, and that are still pending. The main
> reason is that the area of the sky that can be observed with XMM
> in May - June was 'oversubscribed' in AO3. Of course these
> observations will have the highest priority when they become
> visible again. You do not need to do any thing to increase the
> priority of your observation.
>
> Regarding the second part, I already changed your e-mail and
> address in the proposal database. You need to change yourself
> the address in your XMM Science Archive, XSA, account. This is
> important because the address in XSA is the one used to
> send the e-mail notification of the availability of the PPS
> products (of course the observation needs to be done before !).
>
> With best regards
>
> Maria
>
> Maria Santos-Lleo,
> XMM-Newton SOC
> User Support Group
>



Reply 3

Resend
From: Maria Santos-Lleo <xmmhelp@xmm.vilspa.esa.es>
To: nicholas.schurch@durham.ac.uk
Subject: Re: NGC 7582; Proposal#: 020461 AO3 (PR#17149)
Date: Tue Mar  1 14:58:04 2005
Dear Nick

I am happy that everything is clear now. 

Let me wish you successful observations !

Maria

Maria Santos-Lleo, 
XMM-Newton SOC 
User Support Group

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