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From: Philip Kaaret <kaaret@head-cfa.cfa.harvard.edu>
Subject: proposal 014490
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From: Philip Kaaret <kaaret@head-cfa.cfa.harvard.edu>
Date: Mon, 14 Jul 2003 14:35:03 -0400 (EDT)
To: xmmhelp@xmm.vilspa.esa.es
Subject: proposal 014490
Cc: kaaret@head-cfa.cfa.harvard.edu
Hi,

I had an observation of Cen X-4 which seems to have occured on
2003-03-01, but when I check the observation status page the status is
listed as "processing".  Is there some problem with this observation?
When do you expect that the data might be delivered?

Thanks, Phil Kaaret


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From: Rosario Gonzalez Riestra <xmmhelp@xmm.vilspa.esa.es>
To: kaaret@head-cfa.cfa.harvard.edu
Subject: Re: proposal 014490 (PR#8812)
Date: Tue Jul 15 11:57:59 2003

Dear Dr. Kaaret,

Your observation is still being processed at the Science Survey Center in
Leicester.
An error occurred during the EPIC processing (specifically in the 'emframes'
task) which stopped the pipeline, and which is under investigation.

In the meantime, if you wish, you can retrieve the ODF from the XMM-Newton
Science Archive, and process yourself the other instruments with SAS.

If so, please let us know and we'll send you information about how to access the
ODF.


Regards,


			Rosario Gonzalez-Riestra
			XMM-SOC User Support Group

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