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From: hly05outlook.com@sciops.esa.int
Subject: CCF
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Date: Sat, 9 Mar 2019 00:01:55 +0100
From: hly05outlook.com@sciops.esa.int
To: xmmhelp@sciops.esa.int
Subject: CCF
Full_Name: LIYE HUANG
Submission from: (NULL) (193.147.152.102)


Dear professor,
   I am an PhD student, I try to download the CCF of the newton, when I use the
ftp (https://www.cosmos.esa.int/web/xmm-newton/current-calibration-files), I
can't download the CCF. Could you give me some help?
   I'm looking forward to you help!


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From: xmmhelp@sciops.esa.int
To: hly05outlook.com@sciops.esa.int
Subject: Re: CCF (PR#84742)
Date: Sat Mar  9 00:02:02 2019
X-Loop: xmmhelp@sciops.esa.int

European  Space  Agency    -    XMM-Newton  Science  Operations  Centre
----------------------------------------------------------------------- 

Dear colleague,

Thank you for submitting your request. We shall deal with it as quickly
as possible. 

Please  note that both your incoming mail and  the answer to it will be 
visible via  the  XMM-Newton Helpdesk  web interface, unless you marked 
your request as PRIVATE.

You can enquire about its status by following this URL:


http://xmm.esac.esa.int/xmmhelp?findid=84742  

Please note that  your feedback is extremely  useful  for us to improve
the service  provided to the  Scientific  Community. When  you consider 
that  your  problem  or  question  has  been answered, please visit the 
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Reply 1

Resend
From: Simone Migliari <xmmhelp@sciops.esa.int>
To: hly05outlook.com@sciops.esa.int
Subject: Re: CCF (PR#84742)
Date: Mon Mar 11 09:56:34 2019
Dear Liye Huang, 

  Given the limited resources available to the XMM-Newton project,
   the helpdesk can only respond to questions that can be verified
   as coming from professionals in the scientific community.
   Therefore, before answering your question, and for any future
   queries you may have, we kindly ask you to reply to this
   message providing us with your title (Mr/Ms/Dr/Prof etc),
   full name and surname, professional status and affiliation.
   This also helps us to track what types of queries we receive
   from where.

 We apologize for any inconvenience,
Kind regards
Simone


> Full_Name: LIYE HUANG
> Submission from: (NULL) (193.147.152.102)
> 
> 
> Dear professor,
>    I am an PhD student, I try to download the CCF of the newton, when I use
the
> ftp (https://www.cosmos.esa.int/web/xmm-newton/current-calibration-files),
I
> can't download the CCF. Could you give me some help?
>    I'm looking forward to you help!
> 
> 


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From: Simone Migliari <xmmhelp@sciops.esa.int>
To: hly05outlook.com@sciops.esa.int
Subject: Re: CCF (PR#84742)
Date: Mon Mar 11 09:56:34 2019
X-Loop: xmmhelp@sciops.esa.int

Dear Liye Huang, 

  Given the limited resources available to the XMM-Newton project,
   the helpdesk can only respond to questions that can be verified
   as coming from professionals in the scientific community.
   Therefore, before answering your question, and for any future
   queries you may have, we kindly ask you to reply to this
   message providing us with your title (Mr/Ms/Dr/Prof etc),
   full name and surname, professional status and affiliation.
   This also helps us to track what types of queries we receive
   from where.

 We apologize for any inconvenience,
Kind regards
Simone


> Full_Name: LIYE HUANG
> Submission from: (NULL) (193.147.152.102)
> 
> 
> Dear professor,
>    I am an PhD student, I try to download the CCF of the newton, when I use
the
> ftp (https://www.cosmos.esa.int/web/xmm-newton/current-calibration-files),
I
> can't download the CCF. Could you give me some help?
>    I'm looking forward to you help!
> 
> 

--D056F800A5.1552294594/scimta01.esac.esa.int--


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