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From: eg17abk@herts.ac.uk
Subject: Error when submitting proposal
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4 replies: 1 2 3 4
1 followups: 1

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Notification:


Date: Thu, 10 Oct 2019 13:53:46 +0200
From: eg17abk@herts.ac.uk
To: xmmhelp@sciops.esa.int
Subject: Error when submitting proposal
Full_Name: Elena Gonzalez Egea
Submission from: (NULL) (193.147.152.102)


I have entered the details of my proposal (cover page, co-investigators form and
observation form), and after verifying I got the message 

Proposal verified successfully.
If you are finished entering data, you may now submit your proposal.
Warning: Total time duration > 300 ks. You may submit the proposal as Large
Programme

(I don't want to submit the proposal as large).
When I click Submit there is the following error:

RPS Error:
Could not latex PSonSubmit /home/rpsadmin/tmp/XMM-Newton_temp14691.mod! 

Is it due to the warning? How can I submit the proposal?


Reply 1

Resend
From: Rosario Gonzalez Riestra <xmmhelp@sciops.esa.int>
To: eg17abk@herts.ac.uk
Subject: Re: Error when submitting proposal (PR#85739)
Date: Thu Oct 10 13:57:15 2019
Dear Elena,

We are looking at the problem. 

Please do not send the proposal again.

We'll contact tou again as soon as we solve it.

Regards

Rosario Gonzalez-Riestra
XMM-SOC User Support Group


Reply 2

Resend
From: Pedro Rodriguez <xmmhelp@sciops.esa.int>
To: eg17abk@herts.ac.uk
Subject: Re: Error when submitting proposal (PR#85739)
Date: Thu Oct 10 14:39:47 2019
Hello

will you please try to submit again your proposal?

If still failing, please sent to us the html file but NOT to this helpdesk
account but to the proposers account xmmpi at sciops.esa.int

With out apologies for the inconveniences, 

Pedro

> Full_Name: Elena Gonzalez Egea
> Submission from: (NULL) (193.147.152.102)
> 
> 
> I have entered the details of my proposal (cover page, co-investigators
form
and
> observation form), and after verifying I got the message 
> 
> Proposal verified successfully.
> If you are finished entering data, you may now submit your proposal.
> Warning: Total time duration > 300 ks. You may submit the proposal as
Large
> Programme
> 
> (I don't want to submit the proposal as large).
> When I click Submit there is the following error:
> 
> RPS Error:
> Could not latex PSonSubmit /home/rpsadmin/tmp/XMM-Newton_temp14691.mod! 
> 
> Is it due to the warning? How can I submit the proposal?
> 
> 


Followup 1

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From: =?UTF-8?Q?Elena_Gonz=C3=A1lez_Egea?= <elenagonzalezegea@gmail.com>
Date: Thu, 10 Oct 2019 13:48:22 +0100
Subject: Re: Error when submitting proposal (PR#85739)
To: Pedro Rodriguez <xmmhelp@sciops.esa.int>
--000000000000b94cef05948dd1ab
Content-Type: text/plain; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

Hello,

Thank you very much for your response. I could finally submit the proposal
(ID 86153).
However, when I try to upload the scientific justification, I get this
message after clicking Upload (also if I click on Save, or any other
button):
Suspected Credential Phishing Detected

Username and/or password submission to the page you are trying to access
has been blocked in accordance with company policy. Please contact your
system administrator if you believe this is in error.

*User:* eg17abk

*URL:* xmams3v.esac.esa.int/cgi-bin/RPS/XMM-Newton/RPS.pl

*Category:* government


Many thanks,

Elena

On Thu, Oct 10, 2019 at 1:39 PM Pedro Rodriguez <xmmhelp@sciops.esa.int>
wrote:

> Hello
>
> will you please try to submit again your proposal?
>
> If still failing, please sent to us the html file but NOT to this helpdes=
k
> account but to the proposers account xmmpi at sciops.esa.int
>
> With out apologies for the inconveniences,
>
> Pedro
>
> > Full_Name: Elena Gonzalez Egea
> > Submission from: (NULL) (193.147.152.102)
> >
> >
> > I have entered the details of my proposal (cover page,
co-investigators
> form
> and
> > observation form), and after verifying I got the message
> >
> > Proposal verified successfully.
> > If you are finished entering data, you may now submit your proposal.
> > Warning: Total time duration > 300 ks. You may submit the proposal
as
> Large
> > Programme
> >
> > (I don't want to submit the proposal as large).
> > When I click Submit there is the following error:
> >
> > RPS Error:
> > Could not latex PSonSubmit
/home/rpsadmin/tmp/XMM-Newton_temp14691.mod!
> >
> > Is it due to the warning? How can I submit the proposal?
> >
> >
>
> This message is intended only for the recipient(s) named above. It may
> contain proprietary information and/or
> protected content. Any unauthorised disclosure, use, retention or
> dissemination is prohibited. If you have received
> this e-mail in error, please notify the sender immediately. ESA applies
> appropriate organisational measures to protect
> personal data, in case of data privacy queries, please contact the ESA
> Data Protection Officer (dpo@esa.int).
>
>
>

--=20
Elena Gonz=C3=A1lez Egea

PhD student
Student representative of PAM Equality Committee
Centre for Astrophysics Research
University of Hertfordshire
Hatfield, AL10 9AB
United Kingdom


*Pronouns: she/her/hers*
*I will not expect replies outside of your normal working hours*

--000000000000b94cef05948dd1ab
Content-Type: text/html; charset="UTF-8"
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr"><div>Hello,</div><div><br></div><div>Thank
you very much f=
or your response. I could finally submit the proposal (ID
86153).</div><div=
>However, when I try to upload the scientific justification, I get this mes=
sage after clicking Upload (also if I click on Save, or any other button):<=
/div><div><div id=3D"gmail-content"><div
id=3D"gmail-content">
<h1><font size=3D"2">Suspected Credential Phishing
Detected</font></h1><fon=
t size=3D"2"> </font><p><font size=3D"2">Username and/or
password submissio=
n to the page you are trying to access has been blocked in accordance with =
company policy. Please contact your system administrator if you believe thi=
s is in error.</font></p><font size=3D"2">
</font><p><font size=3D"2"><b>Us=
er:</b> eg17abk </font></p><font size=3D"2">
</font><p><font size=3D"2"><b>=
URL:</b> <a
href=3D"http://xmams3v.esac.esa.int/cgi-bin/RPS/XMM-Newton/RPS.=
pl">xmams3v.esac.esa.int/cgi-bin/RPS/XMM-Newton/RPS.pl</a>
</font></p><font=
 size=3D"2"> </font><p><font
size=3D"2"><b>Category:</b> government <br></f=
ont></p><p><font
size=3D"2"><br></font></p><p><font
size=3D"2">Many thanks,=
</font></p><p><font
size=3D"2">Elena<br></font></p>
</div></div></div></div><br><div
class=3D"gmail_quote"><div dir=3D"ltr" cla=
ss=3D"gmail_attr">On Thu, Oct 10, 2019 at 1:39 PM Pedro Rodriguez
&lt;<a hr=
ef=3D"mailto:xmmhelp@sciops.esa.int">xmmhelp@sciops.esa.int</a>&gt;
wrote:<=
br></div><blockquote class=3D"gmail_quote" style=3D"margin:0px 0px
0px 0.8e=
x;border-left:1px solid rgb(204,204,204);padding-left:1ex">Hello<br>
<br>
will you please try to submit again your proposal?<br>

Message of length 11758 truncated


Reply 3

Resend
From: Rosario Gonzalez Riestra <xmmhelp@sciops.esa.int>
To: elenagonzalezegea@gmail.com
Subject: Re: Error when submitting proposal (PR#757%2)
Date: Thu Oct 10 15:11:21 2019
Dear Elena,

Apologies again for the problems you are having with the submission of your
proposal.

Could you please send the pdf with the scientific justification to my personal
account

Rosario.Gonzalez@sciops.esa.int

and we'll take care of putting it into the system.

Rosario


Reply 4

Resend
From: Rosario Gonzalez Riestra <xmmhelp@sciops.esa.int>
To: elenagonzalezegea@gmail.com
Subject: Re: Error when submitting proposal (PR#757%2)
Date: Thu Oct 10 15:40:46 2019
Done!

Please confirm that  you have received a mail acknowledging  the receipt of the
scientific justification.

Rosario

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