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From: solen.balman@gmail.com
Subject: A request due to RPS and submission problems
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Date: Fri, 5 Oct 2018 18:05:44 GMT
From: solen.balman@gmail.com
To: xmmhelp@sciops.esa.int
CC: solen.balman@gmail.com
Subject: A request due to RPS and submission problems
Full_Name: Solen Balman
Submission from: (NULL) (193.147.152.102)




Dear SOC,

I tried to writhes to the RPS help as well but it and the RPS webpage is closed,
of course meaningfully.
Unfortunately, I was to submit this morning waiting for some updates from
collaborators. Unfortunately due to a crash of the software on my only computer
that I can work with I was unable to submit the proposal on time though it was
all ready to go. It took me long and running around in the technical services to
get some results on what was wrong. Finally  some fix and reloading of software
, I was able to save it. But it was already 7pm my time and 4 pm UTC. Your RPS
was closed. This is very understandable but I was at a big loss and recovery
took long time. Thank god I saved my files on it by some miracle of software
load. Anyways, I wonder if you would be able to help with completion of the
submission. I tried to some old netbook but it was just too old to work. I do
not have any other computer access for such submission as of now.

Is it possible to ask a completion of Cover pages and sci-just file submission
still

Thank you

Solen


Reply 1

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From: Jacobo Ebrero <xmmhelp@sciops.esa.int>
To: solen.balman@gmail.com
Subject: Re: A request due to RPS and submission problems (PR#84075)
Date: Sat Oct  6 08:34:00 2018
Dear Solen,

We are really sorry to hear that you experienced such hardware problems.
Unfortunately, I'm afraid that no further submissions can be accepted after the
closure of the AO.

Thank you for your understanding.

Best regards,
Jacobo
----------------------
Dr. Jacobo Ebrero
XMM-Newton SOC
User Support Group

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